Privacy Policy

CampusLoop LLC ("CampusLoop," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website, mobile experience, and related services (collectively, the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, you should not use the Service.

1. Categories of Information We Collect

We collect information in three main ways: (a) information you provide directly to us, (b) information collected automatically when you use the Service, and (c) information from service providers or other third parties involved in operating the Service.

a. Information you provide directly

• Account information: Name, email address (including your college .edu email address), campus, username, password, and similar registration details.
• Profile information: Optional profile details such as display name, avatar image, bio, or similar information you choose to add.
• Listing information: Photos, title, description, price, category, campus, and other details you include when creating a listing.
• Messages and communications: Messages between users, support requests, abuse reports, and similar communications sent through or about the Service.
• Support and feedback: Your name, email, campus, and the contents of communications you send to us.

b. Information collected automatically

• Usage data: Pages viewed, searches, listings viewed or interacted with, clicks, favorites, timestamps, and similar usage activity.
• Device and log data: IP address, browser type and version, operating system, device information, referral URLs, and error logs.
• Cookies and similar technologies: Cookies, local storage, and similar tools used to keep you logged in, remember preferences, understand how the Service is used, and improve your experience.
• Analytics data: Information gathered through analytics tools to understand performance, diagnose issues, and improve features.

c. Payment and billing information

When you purchase paid features, payment processing is handled by third-party providers such as Stripe. We do not store full payment card numbers on our own servers. We may receive limited payment information such as transaction date, payment status, billing identifiers, and the last four digits of a card where provided by the processor.

2. Sources of Information

We may collect personal information from:

• You directly.
• Your device or browser when you use the Service.
• Payment processors, analytics providers, hosting providers, and similar service providers.
• Other users, such as when they message you, report content, or submit a complaint involving your account.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create, maintain, and secure your account.
• To verify your school affiliation, campus, and eligibility to use campus-only features of the Service.
• To operate and maintain the marketplace, including listing creation, search, favorites, messaging, notifications, and related functionality.
• To process purchases of paid features, subscriptions, and other services, including billing and account management.
• To communicate with you about your account, transactions, security alerts, support issues, and important updates.
• To monitor, investigate, and help prevent fraud, abuse, harassment, scams, and other harmful or unsafe behavior.
• To analyze how the Service is used and improve, test, and develop features, products, and services.
• To comply with applicable laws, regulations, legal obligations, and lawful requests.
• To protect our rights, property, safety, and the rights, safety, and property of our users and others.

4. How We Share Your Information

We do not sell your personal information for money. We may share information in the following circumstances:

• With other users: Certain information is visible to other users as part of the normal operation of the marketplace, such as listing details, seller profile information, campus association, and messages sent to intended recipients.
• With service providers: We may share information with companies that help us operate the Service, such as hosting providers, database and authentication providers, email and notification providers, analytics providers, payment processors, storage providers, and customer support tools.
• For safety, legal, and compliance: We may disclose information if we believe it is reasonably necessary to comply with law, legal process, or governmental request; enforce our Terms; protect the safety, rights, or property of CampusLoop, our users, or others; or detect, prevent, or address fraud, security, or technical issues.
• Business transfers: If CampusLoop is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
• With your direction or consent: We may share information when you direct us to do so or otherwise consent.

We may also use and disclose aggregated or de-identified information that does not reasonably identify you.

5. Data Retention

We retain information for as long as reasonably necessary to operate the Service, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, and support safety and security reviews. Retention periods may vary depending on the type of data and the reason we collected it.

When information is no longer needed, we will take reasonable steps to delete, anonymize, or aggregate it, subject to legal, security, and operational requirements.

6. Your Choices and Privacy Rights

• Account information: You may access and update certain account details through your account settings.
• Listings and content: You may be able to edit or delete listings and other content you posted, subject to retention needed for safety, legal, or operational reasons.
• Communications: We may send transactional or service-related communications. Where applicable, you can opt out of promotional emails by following unsubscribe instructions.
• Cookies: You may be able to adjust browser settings to block certain cookies, though some features may not function properly if you do.
• Privacy requests: Depending on where you live, you may have legal rights to request access to, correction of, deletion of, or additional information about your personal information. To make a request, contact us using the contact details below. We may need to verify your identity before responding.

Notice regarding "sale" or "sharing"

CampusLoop does not sell personal information for monetary consideration. We also do not knowingly share personal information for cross-context behavioral advertising in a way we believe would require an opt-out under applicable law. If our practices change, we will update this Privacy Policy accordingly.

7. Security

We use reasonable technical and organizational measures designed to help protect information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for choosing a strong password, keeping your credentials confidential, and notifying us promptly if you believe your account has been compromised.

8. Children's Privacy

The Service is intended for adults who are college or university students and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will take reasonable steps to delete it.

9. Third-Party Links and Services

The Service may contain links to third-party websites, apps, or services that are not operated by CampusLoop. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy or security practices. Review their policies before providing them information.

10. International Users

CampusLoop is primarily intended for use in the United States. If you access the Service from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other countries where we or our service providers operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we do, we will update the "Last updated" date at the top of this page. If we make material changes, we may provide additional notice as required by law.

12. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, you can contact us at support@campusloopapp.com.

CampusLoop LLC
Phoenix, Arizona, USA